ref: UI Design
"User Interface Design for Programmers" (Joel Spolsky, 2001)
Principles of user interface that help users get their work done.
"Even adding the word "please" to a dialog, which may seem helpful and polite, will slow people down: the increased bulk of the wording is going to reduce, by some measurable percentage, the number of people who try read the text." (p.52)
"..herein lies the difference between a program that is possible to use versus a program that is easy to use." (p.53)
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